The second-hand marketplace Shoppers Express Anger About Sizing Changes

Shoppers are voicing their frustration due to a modification that led to products showing incorrect sizing.

This online marketplace has updated its size classifications for female and kids' apparel but did not contact every member regarding the update.

Online Platforms Reaction

Numerous buyers and vendors are expressing on platforms stating that platform listings now display a modified sizing category versus the original listing due to the recalibration.

The platform stated the new system was more in line with comparable marketplaces.

The platform has recommended to examine their items and manually change the size if necessary, which has left users frustrated.

Sizing System Changes

Earlier, the sizes had both a single numeric size and a letter, for instance S/8 or M/10.

The new system has an alphabetical indicator and numerical range like S/UK 8-10.

In some cases, the size labels have been reassigned - like an L measurement was formerly size 12 but now shows as UK 16-18.

Member Experiences

One content creator, who makes TikTok content about plus-size fashion, explained the modification "makes transactions more difficult".

"Few clothing companies classify XL as 20-22," as the platform currently indicates.

A different member, based in Glasgow, said garments she listed featuring size 14 markings were displaying on the service as larger sizing 20-22.

"If anyone [who is] size 20-22 buys them they may become frustrated," she stated.

Required Changes

Another shopper, based in Derby, said she had been left angered because the modification necessitated personal updates the sizing for "all her products".

"For me this is particularly frustrating, as I'm chronically ill and Vinted sales have been crucial for me since losing part of my income," she explained.

Marketplace Information

The app has more than 100 million members, including 18 million in the UK.

It has emerged as a preferred choice versus similar marketplaces including eBay and Depop.

This isn't the first time that an unexpected update to the app has proved unpopular: earlier, the service retracted a modification regarding delivery choices due to shopper criticism.

Timothy Wallace
Timothy Wallace

Agile coach and software development expert with over 10 years of experience in transforming teams and organizations.

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